TERMS & CONDITIONS

Please read through the following Terms and Conditions carefully before placing any orders on www.christinwu.com. In particular, we wish to draw your attention to our policies relating to the Terms and Conditions and our Privacy Policy. We may modify the Terms and Conditions from time to time. Please read the T&C and check back often. If you do not agree to any change to the T&C then you must immediately stop using the Site.

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address cs@christinwu.com. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.

ELIGIBILITY OF USE

To use CHRISTINWU’s Services, you must possess a valid Credit or Debit card issued by a bank acceptable to us at the point of purchase.

By using CHRISTINWU’s Services and confirming a purchase, you have authorized CHRISTINWU to process a charge or charges on your Credit or Debit account in the amount of the total purchase price for the product(s) purchased.

With the use of our Services, you have agreed that we may use personal details provided by you to conduct appropriate anti-fraud checks and controls as and when required. Under such circumstances, the personal details you have provided may be disclosed to a credit reference or fraud prevention agency acceptably to us, which may keep a record of the information.

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

CHRISTINWU offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may have made-to-order sizes depending on the material availability. Thus advance payment is required. Maximum production lead-time is 21 days and notification of delivery will be sent to your registered email.

If you have selected a specific product on your wish list, we will attempt to notify you by email when the product become available. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and CHRISTINWU will be completed when payment has been received and we email you to confirm the goods have been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.

PAYMENT

We use Rupiah (IDR), the currency of Indonesia, for any payment and/or charge onto your credit card. Payment can be made via bank transfer or by Visa, MasterCard, American Express, and Maestro. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Veritrans, a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple, and secure, CHRISTIN WU uses the latest web-technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

DELIVERY

Local delivery is free of charge and will be proceed when we receive the payment in full. We’re partnering with the trusted local courier service, TIKI. You can track your shipping status here.

Please note that we aim to dispatch all orders within 48 hours.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

RETURNS

Please note you can only exchange items for a different size, based on stock availability. However, if merchandise is found defective or faulty during receipt, it can be replace with no charge and we will reimburse your shipping cost.

At CHRISTINWU, we accept exchange within 7 calendar days from the arrival date, taking note of the following:

  1. All original tags, dust bags, and packaging are intact for item(s) due for returning.
  2. All shoes should be tried on a carpeted surface before wear.
  3. Returned in its original condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  4. Postal fees are borne by the customer. For verification purposes, please always keep your postal service’s receipts and take note of all tracking numbers.
  5. CHRISTINWU is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches our office.

To make a return, please:

  1. Complete the returns form that comes with the invoice and email it to cs@christinwu.com. In the case of defective items, kindly attach a photograph of the defect.
  2. Please send the parcel in the original packaging to:
    CHRISTINWU STUDIO
    Jl. Bulevar Raya QF1 No.9
    Kelapa Gading, Jakarta Utara 14260

PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

PROHIBITIONS

You must not misuse this Site. You shall and will not commit or encourage a criminal offence, transmit or distribute a virus, spyware and/or malware including but not limited to Trojan horse, worm, logic bomb, or post any other material on the Site, or its related social media and/or communication platforms, which is malicious, technologically harmful, in breach of confidence, or in any way offensive or obscene; hack into any aspect of the Service and/or Site; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material; or attempt to affect the performance or functionality of any computer facilities of, or accessed throughout this Site.

Breaching this provision would constitute a criminal offence under Indonesian Cyber-Law Constitution.

CHRISTINWU will report any of such breach to the relevant law enforcement authorities and appropriate legal action will be undertaken.

CHRISTINWU will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malware, spyware or any other technologically harmful material that may infect your technological device(s) used to access the Site and/or Linked Sites, computer equipment, computer programs, data, or other proprietary material due to your use of the Site and/or Linked Sites, or to your downloading of any material posted on Site and/or Linked Sites.