F A Q

HOW TO SHOP ?

Shopping with us is easy:

  • Use the SHOP links.
  • Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page.
  • Review the items in your shopping bag by clicking the ‘VIEW CART’ link at the top of the page.
  • Click on ‘CHECKOUT’ to complete your order.

WILL AN ITEM BE RESTOCKED ?

Other than our classic design, our goods are produced in limited quantity to ensure its exclusivity. However occasionally, some goods might be reproduced in a certain amount and you may wish to select the ‘Wish List’ to get the email notification when the item is back in stock.

DO YOU SHIP INTERNATIONALLY ?

Not at the moment, but we are working on it.

DO YOU HAVE A SHOP WHERE I CAN COLLECT MY ITEMS ?

We do not have our own boutique yet at the moment. However, we do have stockists, You can get our stockists information here.

DO YOU HAVE A SIZE GUIDE ?

Yes! Check it out here.

What are the things I need to take note of in caring of my purchases ?

You can find more details in the caring card included in the packaging

Do you sell gift cards ?

Yes we do! You can find it here.

Is there an expiry date ?

Giftcards are valid for one year. If it is not used within this timeframe, the amount will be forfeited.
Discounts are only valid if the voucher codes are entered before checkout. The value of each individual Giftcard has to be utilized within one transaction, any remaining amount will not be refunded.
Purchased giftcards are non-refundable or exchangeable.

Do I need to have an account to purchase ?

No, but you will have multiple benefit should you decide to sign up for an account, such as:

  • 100k voucher on your first join
  • Track your orders and review past purchases
  • Request a return or exchange directly from your account
  • Add sold out items and products you love to your Wish List
  • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
  • Save your address and card details so you can save more time on your next purchase

Join us now !

Why can't i cart out an item ?

As long as the item is available, you will be able to add it to your cart.
If you see that the status of an item is “Out of Stock”, it means that it’s currently in somebody else’s shopping cart. Items can be reserved in your shopping cart for 120 minutes.

For items that are sold out, status will be reflected as “Unvailable”. However occasionally, you will be able to select on the sizes that are available to be made-to order.

How do i make the payment ?

We accept both methods of bank transfer and Credit Card.

How do i use my discount code ?

Key in your discount code at the “view-cart” field. Click “Use Coupon” in your Shopping Cart page before proceeding to check out.

We are unable to manually apply the discount code to your order if it was not keyed in during check out.

Can i ammend or cancel my order after 'check-out' ?

You can amend or cancel the order before you receive the order confirmation email.

What if I cannot make payment within the payment timeframe ?

Orders will be cancelled if payments are not made within 2 hours upon receiving an order invoice.

If you’re experiencing difficulty completing a payment, please contact Customer Service – cs@christinwu.com

Why can't i login to my account ?

Click on “Forget Password” and put your registered email address in the given field, and our system will automatically send the password reset link to your email.

Why can't i purchase the in-stock Items ?

As long as the item is available, you will be able to add it to your cart.

If you see that the status of an item is “Out of Stock”, it means that it’s currently in somebody else’s shopping cart. Items can be reserved in your shopping cart for 120 minutes.

For items that are sold out, status will be reflected as “Out of Stock”. However occasionally, you will be able to select on the sizes which available to be made-to order.

Why haven't i received any newsletter after i signed in ?

Our mailer could have landed in your junk/spam folder. Please add info@christinwu.com to your address book to start receiving our updates.

If you still do not receive our mailers after doing so, you may want to check that you have registered with the correct e-mail address.

Why haven’t I received any reply on my inquiries ?

It is in our best interest to respond to all enquiries and/or feedback in the shortest time possible.

You can expect a reply during office hours, Monday to Friday except weekends, public holidays and on company event days.

Local delivery ?

Local delivery is a complimentary from us and we need maximum 48 hours to pack and dispatch your parcel to the delivery service provider, TIKI. You can check here for the approximate delivery time.

International delivery ?

We do not do international shipping yet at the moment.

What are the delivery time-slots ?

It is day time 9 am – 6 pm , on Monday – Friday

Does the delivery service provider delivers over the weekend ?

No, the delivery schedule is only Monday to Friday

Will there be an additional charge for redelivery ?

Yes, customers will be responsible for the redelivery charge by their chosen delivery service provider

What is my tracking number ?

The tracking number will be sent to you via email once your parcel has been dispatched to the delivery service provider.

I should’ve received my parcel by this time. Who should I contact ?

Kindly drop us an email at cs@christinwu.com. And we will track the shipment for you.

I received a defective item

We apologize for that. Kindly email our customer service at cs@christinwu.com and we will get back to you as soon as we can. We will reimburse postage incurred for defected item(s) sent.

Please note that we will only proceed on if the item was purchased directly from us.

Can i exchange the goods i've purchased ?

Please note you can only exchange items for a different size, based on stock availability.

We accept exchange within 7 calendar days from the arrival date, taking note of the following:

  • All original tags, dust bags, and packaging are intact for item(s) due for returning.
  • All shoes should be tried on a carpeted surface before wear.
  • Returned in its original condition. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • Postal fees are borne by the customer. For verification purposes, please always keep your postal service’s receipts and take note of all tracking numbers.
  • CHRISTINWU is not responsible for missing return products and/or parcels in transit. The return parcel remains in your care until it reaches our office.

To make a return, please:

  1. Complete the returns form that comes with the invoice and email it to cs@christinwu.com.
  2. Please send the parcel in the original packaging to:

CHRISTINWU STUDIO
Jl. Bulevar Raya QF1 No.9 , Kelapa Gading
Jakarta Utara 14260